Policies, Returns, & Etc.
Returns & Exchanges
- Custom orders cannot be exchanged or returned
- Accommodations can be made under special circumstances, if you need to discuss please email terran@lynjewelrydesign.com
- Stock purchases can be returned or exchanged within 30 days as long as the item is in excellent condition.
What if I bought the wrong ring size?
- Rings can typically be resized within 15 business days of receiving them back to the studio.
Will I receive an insurance appraisal?
- Any item valued over $1,000.00 will come with an appraisal for insurance purposes. The appraisals include a detailed description of the piece, as well as a detailed breakdown of any gemstones. Jewelry can generally be insured through your homeowners or renters insurance, or through a single item policy through your provider.
Are your gems conflict free?
- Absolutely! Yes, I participate in the “Kimberly Process” protocol and work only with legitimate, honest, and trusted sources.